The Public Utilities Regulatory Commission (PURC) , has commended the Electricity Company of Ghana (ECG) for the steps it has taken to correct the anomalies it encountered following the tariffs reduction by ensuring that all consumers benefited from the reduction announced by the Commission.
Following the reduction in electricity tariff for various categories of consumers in March 25, 2018, and subsequently enforced by the ECG on April 1, some consumers especially, prepaid consumers lamented that they were not realizing the impact of the reduction claiming that the amount of credit they bought which took them for a certain number of days previously is almost the same even after the reduction
The PURC therefore issued a press release which was published in the national dailies informing consumers who were not benefiting from the reduction to channel their concerns to the Commission or ECG for redress.
Speaking in an interview with Oman FM and monitored by MynewsGh.com, Executive Secretary of PURC Mami Dufie-Ofori, indicated “after the reduction we heard that some consumers especially those on prepaid were complaining that the reduction was not reflecting in the credit they purchased. You know some of the ECG’s billing system is such that you will only see how much credit you bought but the corresponding units will not show. For instance, if you buy 70 cedis the system will only give you the amount of credit you bought, but the actual units will not show so consumers couldn’t tell whether they were paying less or more and this made them worried”
According to the PURC boss, the Commission deployed some people on the ground to assess the situation in order to give the Commission fair idea about the nature of the anomalies and take steps to address them.
“Our findings showed that many prepayment customers were not experiencing the impact of the reduction so we engaged the ECG and they gave us assurance of rectifying the situation.
“We went back to undertake an assessment of the exercise and those who complained that there were not experiencing the impact of tariff reduction confirmed that ECG has rectified the anomalies and are now experiencing the impact of the reduction,” she said.
Asked whether the Commission is now satisfied with the exercise being done the ECG, Mami Dufie-Ofori responded in the affirmative.
“Largely, we are satisfied with what ECG has done so far,” she said adding that “We are again appealing to the public to let us know if they are still facing challenges with the tariffs reduction.”
As part of the Commission’s effort to bring some form of uniformity in ECG’s prepaid metering system, Mami Dufie-Ofori noted that the Commission is in the process of contracting a consultant to carry out the assessment of the prepaid metering system.
She explained that the Commission is looking at introducing some measures that would ensure that there is uniformity in ECG’s prepaid metering system.